Health Wallet Support

Member resources

Want to change your contact information? Understand how this platform works? This is the place to go. 

Wallet overview

Learn how to issue a debit card for an eligible dependent

Issue a card for family members

Find answers to frequently asked questions about virtual cards.

Use your virtual card

Review our checklist to see why your card isn't working.

Troubleshoot card declines

Activating your card in your account is easy. Here's how to.

Activate your card

Need to lock or request a new card? Here's how to do it.

Manage your cards

Want to access your benefit funds with Apple or Google Pay? Here’s how to enable mobile tap-to-pay payments.

Add your card to a digital wallet

Learn how to dispute unauthorized transactions and/or report your card as stolen or lost

Dispute an unauthorized transaction

PINs, replacements, virtual vs physical, and other common questions about your physical card.

Use your physical card

Learn how to activate and manage your cards.

Cards

To select your preferred language, select the link at the bottom of the left-hand navigation panel.

Set your preferred language

Has your contact information changed? Here's how to update it.

Change your contact information

Forgot your password or your password was compromised? Here's how to reset it.

Reset your password

Do you need a cell phone to activate your account? Yes, you do.

Understand SMS verification

A step-by-step guide to link your bank account to your Health Wallet.

Link your bank account

Learn how banking services and investing might be impacted by the 2026 bank holidays and market holidays.

2026 Market and Bank Holidays

Get the Health Wallet Benefits app to manage your benefits on the go.

Download the Health Wallet Benefits mobile app

Learn how to update your contact information.

Settings

You have the right to appeal any claim denial

Appeal a denied claim

Did you receive a notification that a claim is missing information? No problem! Here’s all you need to know to update your claim.

Update a claim with requested information

Learn what you can purchase with your benefit.

Find your eligible expenses

How much have you spent? How much funds remain? When do they expire? Here’s how to find out.

Confirm available funds for your benefit

Add an expense to submit a claim now or save it for later

Add an expense

See where your claims stand and what each status means, so you know what to expect and when to act.

Check your claim status

Learn how to submit a new claim and understand claim requirements

Claims

Take full advantage of your health savings account.

All about HSAs

What's a health savings account and how does it work? Here is a quick guide to give you a well-informed start!

Getting started with HSAs

What's the difference between an HSA and an FSA, HRA, or 401(k)?

Comparing HSAs to FSAs, HRAs, and 401(k) plans

Looking for the account number of your health savings account? Here's where to find it.

Find the account number for your HSA

Learn how to change your name and acceptable documents for verification.

Change the name on your account

Learn about double dipping and how to avoid making this mistake

Understand double dipping

Learn how to transfer funds from your old HSA to your new HSA with a trustee-to-trustee transfer

Transfer funds from your old HSA

Learn why you're asked to share sensitive data like social security numbers (SSN).

Federal law requirements for sensitive data like social security numbers

What's a health savings account? Start here to learn all about this triple-tax-advantaged account

HSA Basics

When life happens, your contribution limit for your health savings account could change. Stay on top of these changes to avoid penalties!

Mid-year changes and your HSA contribution limit

Want to know how much you can save this year on taxes with your health savings account?

Calculate your HSA contribution limit

Here's what you need to factor in when calculating your contribution limit for your health savings account.

The last-month rule & prorated limits for HSAs

Learn more about making a last-minute contribution for the previous tax year with your health savings account.

Making HSA contributions for the previous tax year

You can only roll funds from an IRA to an HSA once during your lifetime, so here are the guidelines!

Transferring IRA Funds to Your HSA

Learn about the two ways to deposit funds into your health savings account (HSA): bank transfers & paycheck contributions.

Make a deposit

Identify your HSA contribution limit and understand how to make a deposit

HSA Contributions

Let us answer those 'what-if' questions about your health savings account and eligibility

Disqualifying circumstances for HSA eligibility

The IRS has two contribution limits for health savings accounts: individual and family. Let's break down the requirements for both.

Identify your HSA contribution limit

Learn who in your family is eligible for a card with your health savings account.

Getting cards for family members

As a dependent, health savings account funds can be used on qualified health expenses for you.

HSA rules for dependents

Enrolled in Medicare Part A or Part B? Already have an established health savings account? Let's discuss.

Medicare enrollment and HSAs

Can you be covered under a non-HDHP plan and still contribute to a health savings account? Likely not, but there are exceptions.

Exceptions to the HDHP requirement for HSAs

Can non-dependent children open up a separate health savings account? Can you cover their medical expenses? Let's review.

Rules for HSAs and adult children under 26

What does the IRS require for HSA-eligible HDHPs? For starters: Know your annual minimum deductibles and out-of-pocket maximums

Insurance requirements for HSA eligibility

Want a health savings account? Here's how to qualify!

Eligibility requirements to open an HSA

If you're no longer on an HDHP, you can't contribute to a health savings account but may continue paying for qualified medical expenses.

Rules for HSAs when leaving a high deductible health plan (HDHP)

Add or remove a family member from your health plan? Let's break down the potential impact on health savings account contribution limits.

Understand family health plan changes & HSAs

What if you already have a health savings account? You have two options to transfer HSA funds rollover or trustee transfer.

Transfer and rollover rules for HSAs

Understand eligibility rules for health savings accounts

HSA Eligibility

We're making trades, baby! Learn how to buy and sell investment securities with your health savings account.

Make an HSA investment trade (buy or sell)

Your health savings account balance is a sum of your cash and investment balance. Learn what these balances mean and why they matter.

Understand HSA cash and investment balances

Can everyone invest their health savings account funds? Learn here if you're eligible to invest with your health savings account.

Learn about HSA investing eligibility

Curious which mutual funds are available to invest with your health savings account funds? Here's the list.

HSA Investment List: Mutual Funds

Curious which exchange-traded funds are available to invest with your health savings account funds? Here's the list.

HSA Investment List: ETFs

Here are answers to frequently asked questions about HSA investing.

HSA investment FAQ

Health savings accounts offer tax-free investing and growth. Learn how you can invest your HSA funds on our platform here.

Invest your HSA funds

Do you have a health savings account and want to deactivate your investment account? Here’s how.

Deactivate your HSA investment account

Learn how to activate Auto Invest so you can put your HSA investment strategy on cruise control.

Set up automatic investments for your HSA

Learn here about the investment assets supported on this platform for investing health savings account funds.

Supported HSA investing options: ETFs, mutual funds, and stocks

HSA Investing

Decide who you'll select as the beneficiary for your health savings account funds by understanding the tax implications of your selection.

Select beneficiaries for your HSA

What happens to health savings account assets during a divorce? Find your answers here.

Divorce law and HSAs

Understand how to use your health savings accounts if you are diagnosed with a short-term or long-term disability.

Navigating disability with an HSA

Are health savings accounts safe from debt collectors? It depends on your state of residence.

Bankruptcy law and HSAs

Understand how life events can impact your HSA

HSA Life Events

Your health savings account has a lot of eligible expenses. Review this list of qualified medical expenses to ensure you maximize your HSA!

Qualified medical expenses for HSAs

Is there deadline for health savings account reimbursements? Not really, but some dates do matter.

HSA reimbursement deadlines

Which receipts should you keep? What if you lose one? We'll break down all of your health savings account recordkeeping questions here.

Recordkeeping for HSA expenses

You typically can't use your health savings account funds to pay for health insurance premiums, but there are four exceptions.

Exceptions permitting HSA funds for premiums

Penalties are only good for soccer forwards. Understand the rules for health savings account withdrawals to ensure you avoid penalties.

Rules for HSA withdrawals

Can you use your HSA funds on your kids? Yes, as long as they are claimed as dependents

HSA funds & dependent expenses

​Qualified or Unqualified? Correction or Rollover? Learn how to change the category of a health savings account transaction.

Categorize HSA transactions

Spent funds on unqualified expenses? Contributed over the annual limit? It's easy to make corrections to your health savings account.

Make a HSA correction

Was your debit card declined? You may have reached your daily spend limit.

Debit card daily spending limit

Learn how to use your Health Wallet to buy HSA-eligible products

Shop with HSA Store

Understand HSA rules for qualified medical expenses

HSA Spending

Yay, taxes! This is your handy guide to filing taxes for your health savings account.

Filing taxes with an HSA

Are health savings account funds always pre-tax funds? Does a tax extension impact HSA contribution deadlines? Find your answers here.

Taxes and HSAs FAQ

Are contributions to health savings accounts tax-deductible for state taxes? It depends.

State taxes for HSAs

Understand how to file taxes for your HSA

HSA Tax Guidance

Learn how you can maximize your general health flexible spending account

Getting started with your general health FSA

How do flexible spending accounts for dental & vision expenses work?

Getting started with your dental & vision FSA

How do flexible spending accounts for dependent care expenses work?

Getting started with your dependent care FSA

Yay, taxes! This is your handy guide to filing taxes for your FSA. (Spoiler: It's very short.)

Filing taxes with an FSA

How do health reimbursement arrangements (HRAs) for general health expenses work?

Getting started with a general HRA

Here's what to expect when filing taxes for health reimbursement arrangements (HRAs).

Filing taxes with an HRA

Learn what to expect when filing taxes for wellness LSA benefit.

Filing taxes with a wellness LSA

Understanding the basics of a lifestyle spending account (LSA).

Getting started with your LSA

What are flexible spending accounts and how do they work?

Getting started with FSAs

How carryover works, when it applies to you, and how it differs from similar benefit features, such as the extension period and run-out period.

How carryover works

Some benefit plans give you extra time to incur eligible expenses after the plan year ends.

How an extension period works

Take full advantage of your DC-FSA, FSA, LP-FSA, HRA, ICHRA, LSA, Commuter benefits, and more

All about spending and reimbursement benefits

Our terms of service when you sign up and use First Dollar.

First Dollar Terms of Service

First Dollar's policies for how we use and safeguard your data.

First Dollar Privacy Policy

What's our net promoter score, how do we calculate it, and why does it matter? We'll share all these answers to common NPS questions here.

NPS Scores and Methodology

Review privacy policies and terms of service.

Member resources

Wallet overview

All about HSAs

All about spending and reimbursement benefits

Legal